Who we help
Your operation, and your clients
Two relationships in one. Kadre runs workflows inside your own service desk, finance, and account management. And when your clients ask you for AI advice and implementation, Kadre is the platform and the people behind your answer, with you owning the relationship.
Two ways we work with an MSP
Your clients already rely on you to choose, implement, and support what runs in their business. AI is arriving the same way. Kadre works on both sides of that.
How partnerships work
Workflows inside the MSP
Years of resolutions sit in the PSA. Contracts drift from billing. Renewals arrive late. Agents that run inside your tooling, under your approval, and get better with every ticket they see.
- Ticket triage and drafted replies, with a person approving every reply
- Contract-to-billing reconciliation, with every adjustment approved
- Renewal preparation and outreach to new accounts
You advise and implement. We build and run.
When a client asks you what to do about AI, you bring Kadre in. The client sees your team; Kadre supplies the workflow diagnostic, the platform, the engineer, and the operator.
- You own the relationship, the change program, and first-line support
- Kadre owns the build, the operation, the approvals boundary, and the weekly evidence
- The delivery split and responsibilities are agreed in writing for each partnership
Candidate workflows
Years of ticket history sitting in the PSA, thin margins, and contracts that drift from billing. Works for one MSP or a group under a sponsor.
Ticket triage
- Trigger
- New ticket in the PSA
- Owner
- Service desk lead
- Approval
- Every reply
- Measured
- Time to first response, reopen rate
Contract to billing
- Trigger
- Monthly reconciliation
- Owner
- Finance
- Approval
- Every adjustment
- Measured
- Unbilled work found, adjustments approved
Renewal preparation
- Trigger
- Agreement expiring in 60 days
- Owner
- Account manager
- Approval
- Every packet
- Measured
- Renewals prepared on time
Outreach to new accounts
- Trigger
- A named account list and an approved message
- Owner
- Owner or sales lead
- Approval
- Every send
- Measured
- Replies, meetings booked, review time
Candidate workflows. The diagnostic determines whether any applies to a specific company.
Built to fit an MSP
Agents run inside the tools you already operate, under your approval, and get better with every ticket they see. Nothing leaves your systems without a person deciding.
Deployment and security
Inside your tooling
Reads the PSA, documentation, and billing you already runWrites back only within approved scopeReplies drafted, never sent on their ownWhere it runs
Hosted by Kadre, or inside your own cloud accountOne isolated instance per companyModel calls leave the account only to the model providerWho sees what
Role-based access by teamThe owner sees everythingService desk sees only its queueEvidence
Every case as a recordWeekly packet against the numbers you agreedCorrections kept inside your companyThe diagnostic comes first
Before any agent, we examine one recurring process read-only and say whether to change it, automate part of it, or leave it alone. If your PSA already prevents the leakage, we say so and stop.
How the workflow diagnostic works
Deliverables
- Count and value the eligible events
- Audit what your software already does
- Data-quality determination
- A go or no-go decision package
Exit criteria
- One failed gate means no deployment
- Verdicts include: no pilot is warranted
Ask Kadre on your PSA and your books
The same workspace, connected to the tools an MSP already runs. Watch it find work that never reached an invoice, draft the adjustments, and stop for your finance lead.
How Ask Kadre works
Ask about agreements, tickets, time, and invoices. Kadre reads your PSA and your books, shows what it checked, and stops before anything changes a record.
For a group of MSPs
A sponsor over several operating companies starts with one. Connectors, policies, and evaluation packs are reused only after the first company produces an auditable result. The commercial model for a group is agreed before the first pilot, not after.
See how a PE-backed platform company engagement runs on the PE portfolio companies page.
Start with one recurring workflow
Bring us the queue, the reconciliation, or the renewal list that costs you the most time. We start read-only.